Website FAQs

Website Frequently Asked Questions

 

Troop 818 Website Frequently Asked Questions (FAQ's) 

Last updated March 31, 2015 

Q: What is the Troop web site address? A: http://www.bsatroop818.org 

Q: If I register for an outing but do not immediately pay the fee can I pay for it after the outing? A: Yes you can. You have two options on how to register for an outing and pay later. The first option is to register for an outing and add payment for the outing to your shopping cart. You CAN go back and pay for the outing at a later time or date by using the red "CHECKOUT" button on the home page of the web site. The second option is to register for the outing and do not add the payment to your shopping cart. When you choose to pay for the outing go the outing "attendee list". You will see the PLUS symbol in the "Paid" column of your registration. Click on the PLUS symbol to add the outing fees to your shopping cart, proceed to checkout and pay via a credit card or PayPal account. Q:

How do I change my registration to an event/outing? A: Go the event and click on "Attendee List" Click on "edit" next to your name. This enables you to modify your registration. You cannot make changes by trying to re-register for the event/outing. 

Q: How do I pay for additional attendees after initial registration and payment? A: Once your registration is marked "Paid" the registration process will no longer automatically give you the option to pay for the event/outing by adding the fees to your shopping cart. To manually add the fees to your shopping cart follow these steps: - Click on "Online Payments" from the main "Menu" on the left side of the web site. - Locate the event/outing and click the ADD TO CART button for the event/outing fees due. - If you cannot find a button for the event/outing, use the button for "Make Payment of any Amount" and enter the cost of the event/outing. - Your shopping cart will then appear. - Adjust the shopping cart to the number of fees due and proceed to checkout. - Pay via your credit card or PayPal. 

Q: Do I need a user name to login onto the web site? A: Yes, you do need a user name to login into the web site. Contact the webmaster to have a user name sent to you. Please follow the instructions on the home page of the web site to have a temporary login e-mailed to you by clicking "Login" on the top left of the web site and enter your user name. Do not enter your e-mail address since many users use the same e-mail address. When you or your scout logs in you will be asked to set a new password. 

Q: Who enters all the personal and rank advancement information into the web site? A: No one directly enters this information into the web site. The web site information is uploaded from Troopmaster about once a month. Troopmaster is the software used by our Advancement Chair, Scoutmaster and Webmaster. 

Q: How do I change my information on the web site such as my e-mail address or mailing address? A: Do not make changes to the web site yourself because they will be lost on the next upload from Troopmaster. Instead, please send an email to troopmaster@bsatroop818.org so that your records will be updated in the troop database. Copy our webmaster atwebmaster@bsatroop818.org. The change will be made to the web site the next time the TroopMaster records are uploaded to the troop web site (about once a month). 

Q: Do I have to register for events on line? A: Yes, with no more paper sign up list you need to register for all events on line. Event coordinators use the online list to plan events. If you are a late sign-up and registration is closed please deal directly with the outing coordinator to see if you can attend. 

Q: Do I have to use the on line payment feature to pay for outings or can I still write a check? A: On line payments are encouraged due to the tremendous amount of time it saves our outing coordinators and treasurer. However, checks can still be used for payment. Checks should be given to our Treasurer and not the outing coordinator. Be sure to be very specific in the memo section of your check referencing what the check payment represents so the payment can be properly posted. 

Q: How come when I pay on line it doesn't immediately show I paid on the Attendee List even though I received a payment e-mail confirmation? A: Once an on line payment is made the money is immediately deposited into our Troop PayPal account and an e-mail is sent to our Treasurer notifying him of payment. Our Treasurer has to manually update the "Paid" column in the event Attendee List. Paypal cannot directly communicate with our Troop web site to automatically record payments. 

Q: Who processes our Troop credit card payments and is there a fee? A: PayPal processes credit card payments and there is a small fee of 2.9% plus $.30 per transaction. The outing coordinators build the fee into the cost of an outing. 

Q: Do I have to have a PayPal Account to make on line payments? A: No, you not required to have a PayPal account to make on line payments. Upon checkout you are give the option of paying by credit card or PayPal. If you pay using PayPal simply login into your account and choose your payment source. If you pay by credit card you have to enter the credit card number and other information for verification.

 Q: Where are the Troop/Patrol e-mail addresses located on the web site? A: Under the main "Menu" under "Troop Roster." 

Q: How come if I login to the web site I cannot sign up both my scouts for an event? I only see one scout but not the other? A: The answer is YOU did not log into the web site. You logged in as one of your scouts. If a parent properly logs into the web site he or she can sign up multiple scouts for the same outing as long as the outing is registered as a family outing, which almost all are. If a parent logs in as her or her scout and tries to use a scout account for multiple sign ups it does not work. Each parent and scout has their own user name. 

Q: Can all users see any scout's rank advancement status? A: Yes, any registered user has access to all information contained in the web site. 

Q: Can I send an e-mail directly from the web site?A: E-mails cannot be sent directly through the web site but they can be sent from the web site through whatever e-mail service you use. Simply click on any e-mail address in the web site and your e-mail service should pop up with the recipients e-mail address loaded. 

Q: How do I change the calendar to another month?A: Click on the small >> symbol located on the upper right or left side of the calendar to change months. 

Below are some topics of interest for those users who are able to edit and add content to the website: 

Q: How do I create an announcement? A: Here are some step by step procedures...

  1. Log in to the website! Not all members have the ability to post announcements.
  2. Scroll to the "Administration" tab on the lefthand side of the website.
  3. Click on the "Content" link.
  4. Once on the "Content" page, press on the "Announcement" button. It is located on the far left of the first box.
  5. You should now be on a page labeled "Submit Announcements." Here you can type in your title, select the visibility level (in the "Select a Patrol" box, and type the text of the announcement. You can also attach files by clicking on the "File Attachments" link.
  6. Check over everything!
  7. Once you are done, click the "Submit" button at the bottom of the page.
Q: How do I create a single calendar event? A: Here are some step by step procedures...
  1. Log in to the website! Not all members have the ability to post announcements.
  2. Scroll to the "Administration" tab on the lefthand side of the website.
  3. Click on the "Content" link.
  4. Once on the "Content" page, click on either the "Single Event" button.
  5. Since you chose "Single Event," you should now be on a page of that title.
  6. Click on the calendar button to choose the date.
  7. Set the times for the event in the boxes labeled "Start" and "End."
  8. Type in the name of the event in the text box labeled "Title."
  9. Choose the visibility level of the event (for whom the event is relevant) in the box labeled "Select a Patrol." For troop wide events choose "troop." If you are creating an event for your patrol, scroll through the box to find your patrol.
  10. Tell us where the event will be held by typing in the box labeled "location."
  11. Add any important information regarding the event in the box labeled "event details."
  12. Check over everything!
  13. Submit the event by clicking either the "create single event" or "create recurring event" button at the bottom of the page.
Q: How do I create a recurring calendar event? A: Here are some step by step procedures...
  1. Log in to the website! Not all members have the ability to post announcements.
  2. Scroll to the "Administration" tab on the lefthand side of the website.
  3. Click on the "Content" link.
  4. Once on the "Content" page, click on the "Recurring Event" button.
  5. Since you chose "Recurring Event," you should now be on a page of that title.
  6. Click on the calendar buttons to choose both the start and end dates.
  7. Choose how often this event occurs in the box titled "recurrence pattern."
  8. Set the times for the event in the "event times" box.
  9. Type in the name of the event in the text box labeled "Title."
  10. Choose the visibility level of the event (for whom the event is relevant) in the box labeled "Select a Patrol." For troop wide events choose "troop." If you are creating an event for your patrol, scroll through the box to find your patrol.
  11. Tell us where the event will be held by typing in the box labeled "location."
  12. Add any important information regarding the event in the box labeled "event details."
  13. Check over everything!
  14. Submit the event by clicking either the "create single event" or "create recurring event" button at the bottom of the page.